Policies and Disclaimers

What happens after you special order…

If you need to make any adjustments to your order or your items, we urge you to do so as soon as possible. Changes will restart your lead time, and we don’t want you waiting any longer than you have to. Our lead times are based on our history of working with a particular manufacturer and represent our best estimate of how long it will take to get your furniture. We always do our best to meet or beat our lead times, but every once in a while we may experience a delay that is beyond our control; for this reason we cannot make absolute promises that your furniture will arrive on a specific day, unless it is from our inventory. As soon as your items arrive at our warehouse, we will call you to schedule a delivery appointment. If you are not ready for your furniture to be delivered right away, we don’t charge for storage, but we do require that any open balance remaining be paid within 30 days of arrival to the warehouse. Our delivery teams are very professional, courteous, and conscientious and we do our best to make the delivery process as easy as possible. If you let us know ahead of time about any special equipment or extra help we might need on a delivery, it goes a long way to avoiding difficulties like fitting your furniture or worse, damaging your home! Every delivery presents unique circumstances and we do our best to avoid problems, but cannot guarantee every delivery to be flawless.

Return Policy

All sale and discounted items are soldĀ on a final sale basis and are not returnable/refundable. In addition, Mattresses are not returnable after delivery.
We will gladly accept and facilitate returns of all small non-furniture items with an original receipt. With the receipt, you will receive a 100% refund for all unused items returned in their original condition. Without an original receipt we will do our best to give you a store credit for the current selling price, but cannot guarantee the return. All special order items modified from the original manufacturer’s specifications (adding a welt, changing cushions, COM’s etc.) are a final sale. If you need to return furniture, upholstery, or a rug: We can take it back on our delivery truck at the time of delivery and will issue a 100% refund for the merchandise, but unfortunately, cannot refund any delivery fees that may apply. If we need to come back to pick an item up within 48 hours of the original delivery appointment, we will issue a 100% refund for the merchandise – less a $150 pickup fee. Or, if you’d like, we can issue a 100% store credit with no pickup fee charged. Unfortunately, if you decide to return something beyond the initial 48 hours, we will have to apply the $150 pickup fee, and will only be able to refund a maximum of 70% of the purchase price. All merchandise will be considered final sale after the initial 14 days, except in the case of manufacturer’s defect, at which point we will work to repair or replace the item at no charge to you. After you’ve had them for 7 days, all rugs are considered a final sale and cannot be returned. Our goal is to make sure that you’ve chosen furniture that you will love for many years to come. We want to work with you to find a solution for all your home furnishing needs and want you to be so happy with your purchase that you  and everyone you know – keep coming back for more!

Product Descriptions

Unless indicated otherwise, most products and services featured on the site are available directly from or through Su Casa. We attempt to be accurate in our product and service descriptions and depictions, however, Su Casa cannot and does not guarantee, warrant or make any representation concerning the accuracy, reliability or completeness of the information, including prices, product images, descriptions, specifications, suitability or availability of products or services. The products and services we offer have varying guarantees and warranties offered by the individual manufacturers and suppliers of those products and services and those warranties and guarantees are the sole responsibility of the manufacturer or provider.

Pricing

We do our best to ensure that the prices displayed for products on this website represent the correct price for the product on any given day, however, due to the fact that our vendors regularly change prices, we cannot guarantee that every price is absolutely accurate every day. Consequently, the price shown on this site or on an Internet posting may not reflect the most recent price for the product as offered by Su Casa. Despite our best efforts and intentions, products on our website may not reflect the correct price, may be mispriced or worse unavailable. Prices shown on our website do not include shipping fees. Please call one of our stores for more details and the shipping fees will be decided on a case-by-case basis. Our objective, as always, is to be fair and accurate, so we will do our best to keep you satisfied. Su Casa can provide you with the correct price of any product or service. Please call one of the stores or send us an email and we will get you all the info you need!