Customer Service

In addition to the furniture we have in stock at our five stores, we have an unbelievable selection of selection of furniture in our Baltimore warehouse; we always have sofas, dining and bedroom sets in stock and ready to go.

We special order more products than we could possibly show online or on the floor of the stores, so if there is something you are looking for, we probably carry it, or can get it for you. Our special order process only requires a 50% deposit at the time of order, with the balance paid only when you are satisfied with your delivery.

We offer a complimentary furniture removal program. Su Casa has partnered with a local charity to donate used furniture in good condition. Please let us know when scheduling your delivery if you have furniture you would like to donate and we would be happy to give your used furniture a new home.

We offer a 100% Satisfaction Guarantee.  If we deliver a piece of furniture, including special order and upholstered pieces, and it doesn’t work for you for whatever reason (color, size, scale, etc.) return it at the time time of delivery and we will refund the price of the furniture with NO restocking fee.

Ultimately, we want you to be happy with your furniture! Our goal is is for you to be so happy and so satisfied with your purchase that we’ll see you again soon, or better yet, we’ll see you and all of your friends and neighbors.